Operato service record · example · demo data
SR-2048
- Owner
- Assigned technician · field team
- Status
- On site
- History
- 3 past visits · last: gas top-up, 14 Mar
- Next action
- Close the job card → GST invoice
Operato / live operations
Software for businesses that move.
Every job. Every counter. Every customer. Under control.
Nine focused products for service, EPC projects, retail, restaurants, salons, pharmacies, wellness, communities and education — business software built around how your work actually moves, GST-ready and guided from Chennai.
Made in IndiaFrom India to the world
Operato / live operations
9 products / one production core
How does your business move?
Product 01 / Service operations
Operato Field Service
From the customer call to the signed job card and GST invoice.
- Receive request
- Dispatch
- Complete job card
- Invoice
Product 02 / Retail operations
Operato Retail
Barcode billing, live stock and GST books stay on one record.
- Scan
- Pay
- Move stock
- Close the day
Product 03 / Restaurant operations
Operato Restaurant
Tables, kitchen orders and billing move through one service flow.
- Take order
- Send to kitchen
- Serve
- Settle
Product 04 / Salon operations
Operato Salon
Bookings, client history, commissions and billing stay connected.
- Book
- Serve
- Calculate commission
- Bill
Build 05 / Custom platforms
Custom platform builds
When nothing off-the-shelf fits, we build your workflows on a core already running in production.
- Map the work
- Reuse the core
- Build your part
- Own your data
Reality
WhatsApp is for conversations. Not operations.
- Maintenance visits missed because nobody owned the reminder
- No one can say who has a job, or how far along it is
- History lives in someone’s phone, not on the customer’s record
- Invoices typed again from notes at month end
Team group chatAC at Velachery not cooling againWho is going?Will check and tellNo owner, no status
AMC_register_FINAL(3).xlsxVisits nobody is reminded of
Service diaryHistory and parts never billed
Sell.
Retail · Pharmacy
Serve.
Restaurant · Field Service · Salon · Wellness
Build.
EPC · Custom platforms
Manage.
Education · Community
01 / 09 Operato Field Service
One job. Every handoff connected.
Every job, technician and AMC in one view.
02 / 09 Operato EPC
Every rupee tied to the BOQ.
Budget, site progress and approvals for every project.
03 / 09 Operato Salon
A full chair, every day.
A full calendar, commissions worked out, clients remembered.
04 / 09 Operato Retail
Fast counter. True stock.
Operato Retail · the record it runs on
- Counter
- Till 2 · barcode billing
- Bill
- 14 items · UPI + cash
- Status
- GST invoice issued
- Stock
- FIFO valuation updated
NextReorder alert for the items that just crossed their minimum level.
Fast billing at the counter, stock you can trust behind it.
05 / 09 Operato Restaurant
Table to kitchen to bill.
Operato Restaurant · the record it runs on
- Table
- T-12 · 4 guests
- Order
- Sent to the KDS · grill station
- Status
- 2 of 5 dishes ready
- Stock
- Recipe-based depletion
NextSplit the bill at the table and issue the GST invoice.
Tables, kitchen and billing moving at service speed.
06 / 09 Operato Pharmacy
Every batch accounted for.
Operato Pharmacy · the record it runs on
- Counter
- Rx sale · schedule-tagged item
- Batch
- Picked first-expiry-first-out
- Status
- Rx verified at billing
- Stock
- Expired batches blocked from sale
NextNear-expiry alert for the batches due this month.
Prescriptions verified, expired stock never sold.
07 / 09 Operato Wellness
Every session on the record.
Operato Wellness · the record it runs on
- Client
- Session package · 3 of 10 used
- Visit
- Treatment notes saved to the record
- Status
- Billed · package updated
- Provider
- Commission recorded
NextBook the next session from the same screen.
Records, sessions and packages for clinics and spas.
08 / 09 Operato Education
Admissions to results, reconciled.
Operato Education · the record it runs on
- Student
- Grade 7 · Section B
- Invoice
- Term 2 fees
- Status
- Part-paid · receipt issued
- Portal
- Visible to the parent
NextThe balance shows on the parent portal until it is cleared.
Admissions to results, with fees that reconcile.
09 / 09 Operato Community
A calmer gate. Clearer dues.
Operato Community · the record it runs on
- Unit
- Flat C-204
- Visitor
- Guest pre-approved by the resident
- Status
- Checked in at the gate
- Dues
- Maintenance bill · receipt on payment
NextOutstanding dues tracked per unit for the committee.
Gates, dues and helpdesk for apartments and RWAs.
Core
Different workflows. One core.
One production-proven core. Every Operato product — and every custom platform we build — starts on the same foundations, already running live businesses.
- GST invoicing with E-Invoice and E-Way Bill, posted into a double-entry ledger.
- Inventory and pricing with batch, serial and FIFO valuation.
- Payments through Razorpay, BillDesk or Cashfree.
- Role-based access and an audit trail on every record, with each business in its own database.
- Customer apps under your brand — booking, ordering and service requests, installable from the web.
Proof
Already running real operations.
Field service, retail and salon businesses run their working day on Operato — from the first call, sale or booking to the GST invoice.
Sri Bheema Aircons
Operato Field Service · live
An air-conditioning service business running field service on Operatocorp — their customers raise and track service requests and manage their equipment.
Tekzaa Mobiles
Operato Retail · live
A mobile phone store in Chennai running billing, inventory with zone- and bin-level stock, purchases and customer management on Operato Retail.
Parlour Bonito
Operato Salon · live
A salon in Saligramam, Chennai running appointments, billing and client management on Operato Salon.
Go live
From your spreadsheet to go-live.
Without a big-bang migration — and on terms you can check.
Discovery
A 30-minute call on how work moves today, which product fits, and what has to come across.
Migration
Guided CSV import of your customers, items and open records, checked with you before anything goes live.
Configuration
Taxes, roles, numbering and the workflow steps set to match how your team already works.
Go-live
Staff trained on the real screens, then the first live day with our team on hand.
- GST-readyGST invoices, GSTR-3B, E-Invoice and E-Way Bill in the products that bill.
- Your data, exportableReports and registers export to Excel; nothing is held hostage.
- Role-based accessEach person sees and does only what their role allows.
- Audit trailWho changed what, and when, on every record.
- Isolated by designEvery business runs in its own database.
- Made in ChennaiSetup, migration and training from our team in Chennai.
Demo
Show us one real workflow.
A breakdown call, a busy Saturday at the counter, a fee reminder — bring one, and watch it run in Operato. Thirty minutes, on your own process.
Book my30-minute demo
Solutions by industry and city
Operato — frequently asked questions
Operato is a GST-compliant business software suite. Instead of one bloated ERP, we build nine independent, industry-specific products for field service, EPC and project contractors, retail, restaurants, salons, health care and wellness, pharmacy, communities and schools.
Nine purpose-built products: field service (AC, appliance, lift and equipment service), EPC and project contractors (BOQ budgets, site progress, approvals), retail & wholesale, restaurants & QSR, salons & spas, health care & wellness centres, pharmacies, apartments & communities, and schools & colleges.
Those are broad platforms that often need configuration to fit one industry. Operato starts with industry-specific flows — restaurant KDS, salon bookings, pharmacy batch/expiry, school fees — so teams get productive faster with less customization.
Yes. GST invoicing, GSTR-3B, E-Invoice (NIC), E-Way Bill and TDS/TCS are built into every product, with inclusive or exclusive pricing modes.
Yes. Operato is cloud-native and supports multi-location operations with central control, per-branch reporting and role-based permissions — from a single outlet to a chain.
Yes. Operato is cloud-based and used across India, with guided onboarding and local support for Chennai and Tamil Nadu businesses.
Yes. We review your current data and provide guided CSV migration for products, customers, vendors and opening balances, plus staff training so the switch is controlled.
Operato is a paid platform priced for how your industry works — per outlet, chair, provider, counter, unit or student. The quickest way to a number is a short demo, or see the Pricing page.